Sometimes, your AI chatbot may be unable to answer all relevant questions. This is where a human agent can step in to answer all queries that a chatbot cannot respond to.

To allow for users to contact human support, simply follow the steps below.

1. Go to “Create a Chatbot” or “Edit Chatbot”

• To enable human support, go to create a chatbot, or the ‘edit chatbot’ feature

• Edit chatbot as shown below

2. Go to “Create a Chatbot” or “Edit Chatbot”

• Switch on the ‘allow users to email human support’ feature, which would allow for a user to leave a feedback to Wonderchat if AI is unable to respond to any queries.
  • Emailing to human support: Enabling the button below allows for the mailbox icon to appear in your chat widget

• The effect of allowing users to email human support is that a user can then click on the mail icon at the top right of the widget to leave a feedback for the chatbot owner

To make use our robust human support features, you can also configure the following settings below:

• Custom message: Once enabled you will be allowed to input a custom message to inform users that they can leave a message for human support.